Book with confidence with our Best Rate Guarantee
Feel confident knowing that you will always get the best available rate on line at Balbirnie House Hotel
When you next make a booking, we guarantee that you will always receive the best possible rates providing you book directly through the hotel website, or via the hotel reservation desk. This is our best rate guarantee to you.
Should you find a cheaper rate displayed anywhere on line available for the intended date/s of your stay, please contact us and we will guarantee to match or even beat that rate, on a like for like basis i.e. length of stay and other stay requirements and restrictions. One of our biggest business costs is paying commissions to travel agents and third parties, especially on line, and rest assured these costs do nothing to benefit your experience, or our service provision to you.
And best rate guarantees aren’t the only benefit of booking directly with us:
- Everything for your stay the way you want it. That's because the hotel will document your room preferences and have everything ready for your arrival.
- Pre-arrival assistance. To help you plan your stay, we'll send you a pre-arrival welcome email on request, inviting you to let us know of any special requirements you may have for your stay.
- Book direct with the hotel rather than on a 3rd party website. Although we enjoy working with these agents - we also promote the very best rate direct and if you can get your room cheaper with a 3rd party we will match the rate!
- You can contact the hotel easily and directly at any time.
- Quality assurance – Balbirnie House Hotel is independently quality assured by the national hotel grading agencies on a continuous, professional basis.
- Total privacy and security. You can trust us to protect your online transactions.
- Great customer service. The hotel is here to assist you 24 hours a day, 365 days a year.
- No hidden costs or penalties. All room charges and taxes are shown up front on our website. And there are no additional fees to modify an existing reservation.
- Always at your discretion, we will add your details to our guest database so that you rare entitled to receive loyalty rewards, special deals exclusively for returning guests, and advance notification of all our latest news, deals and offers.